GM Promises New Focus on Customers
CEO of the “new” General Motors, Fritz Henderson, said last week that “business as usual was over at General Motors” and that the carmaker “would focus on customers, cars and culture.” No wonder GM,...
View ArticleRichard Branson’s Five Secrets to Business Success
Excellent Tips for Business Owners and Entrepreneurs Richard Branson shares his five “secrets” of business success in an article for the Entrepreneur web site. Reprinted by BNET, Branson’s five secrets...
View ArticleCustomers First. Shareholders Third.
Creating Customer Centric Cultures I read recently that, according to Deloitte Consulting, “the rate at which large companies lose industry leadership has doubled in the past four decades.” As I wrote...
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